Tyler Shepherd | Design, UX and Problem Solving Tyler Shepherd

I turn messyproblems intothings people loveto use.

Tyler Shepherd leaning against a tiled wall, looking to the left

I'm Tyler.

I design and build business applications, and I am happiest where UX and UI, problem solving, and clear thinking meet.

I'm the one who raises a hand and asks, "wait, what problem are we actually solving?" It's a small question that has saved a lot of projects, and I'll keep asking it nicely until we all know the answer.

I like things simple and honest, and that goes for interfaces, inboxes, and my apartment, where every object has to make a case for staying.

What's different about working with me? I translate between the people who speak design, the people who speak code, and the people who speak budget, and I do it without anyone losing their patience or their sense of humor.

Based in
New York City
Thinks in
Systems and journeys
Fully committed to
Fewer things
Reaches for in a crisis
Stoic philosophy
Reports to
A cattle dog mix who hates stairs

My approach to design

Five steps from a messy problem to a measurable result.

Ask why

Start with the problem, not the solution.

Everyone arrives with an answer. I slow the room down until we agree on what is actually broken and who feels it.

The question I askWhat problem are we solving, and for whom?

What I watch out forThe first solution anyone suggests.

Map the journey

See the whole day, not one screen.

I map how work really flows, including the handoffs and the feelings along the way, because pain hides between the steps.

The question I askWhere does it slow down, and how does that feel?

What I watch out forWorkarounds that people stopped noticing.

Reframe

Pick the one thing worth fixing.

There are always ten problems. I look for the one that unlocks the most and say no to the rest, out loud and with reasons.

The question I askIf we fix only one thing, which changes the most?

What I watch out forMistaking a loud problem for an important one.

Design small

Make it testable this week.

I sketch, prototype, and put it in front of real people early. A rough idea that teaches me something beats a polished one that does not.

The question I askWhat is the smallest version someone could try?

What I watch out forFalling in love with my own first draft.

Prove impact

Tie it back to a result.

A design earns its place when it moves something the business cares about. I decide how we will know it worked before we build.

The question I askHow will we know this worked?

What I watch out forMeasuring activity instead of outcomes.

My work

Selected projects and the thinking behind them. Open one to read the story. The first is the one you have been looking at all along: the mark in the corner of this page.

How I designed my own mark: a T that bends, an S that does not, and a D that holds them together.

Role
Designer
Deliverables
Logo, color system, favicon
Starting point
Brush sketches
Used in
This site's nav and browser tab
01The name

It starts with a name

The site is called Tyler Shepherd Design. Three words, and a lot of letters to carry around.

02The initials

Strip it down to TSD

Everything except the initials goes. Three letters are all the mark has to work with, so each one gets its own turn.

03The T

The T is all hard edges

I gave the T the rigid side of the idea: a flat bar, a straight stem, and square corners everywhere.

04Flip the script

Now the same T is all curves

Rotate it and the rules reverse. The bar becomes a soft arch and the stem bends away like a brush stroke.

05The S

The S is all curves

The S gets the opposite treatment to start: one smooth line with no corners at all.

06Flip the script

Turn it and it turns hard

Rotate the S and it becomes a folded ribbon of straight lines and sharp corners.

07The D

The D balances both

A D already holds both ideas: a straight edge and a curve. Pull it apart, then turn the curve on its side and let it stretch into the sweep of the logo.

08Putting it together

The T and S come over the D

The straight edge steps aside because the bottom of the S takes its place. The T and the S come over the curve and balance on it.

09The mark

Merge it into one shape

Trace it, join the strokes, and the three letters become a single mark: curves and hard lines holding each other up.

10One more thing

Squint real hard

If you squint real hard, it kinda looks like a face.

11Squint harder

Squint harder

And if you squint harder, it even kinda looks like my face.

ylerhepherdesign TSDDD a hard line a curve

Coming soonThe next use case

Another project and the thinking behind it is on the way.

Resume

10+ years of taking repetitive, tedious manual work off people and companies by streamlining and automating processes, and by turning data into better decisions.

Pick a skill to see where I have used it.

Apr 2024 to Present

Principal Consultant

I lead large, complex low code projects with multiple development teams, and I keep the work tied to real business outcomes.

  • Lead multiple development teams to deliver high quality low code work on time, every sprint.
  • Facilitate discovery sessions to find, track, and prove the impact of each engagement.
  • Create UX and UI mockups that drive continuous discovery and sharpen requirements.
  • Run UX design reviews so customers get applications that are intuitive and beautiful.
  • Write project documentation that keeps applications healthy long after launch.
Critical thinkingDesign thinkingLow code developmentProject managementStakeholder communicationTeam leadershipUX and UI designUser research and interviewsWorkshop facilitation
Nov 2021 to Apr 2024

Senior Consultant

I led an application development team and translated business needs into clear user stories.

  • Led an application development team delivering high quality low code work each sprint.
  • Ran story mapping and weekly requirements sessions to turn business needs into user stories.
  • Completed design documentation and code reviews for the team.
  • Worked with solutions architects to design and build dynamic technical solutions.
  • Documented and presented project status to the client and the project team.
Critical thinkingDesign thinkingJourney and process mappingLow code developmentProject managementStakeholder communicationTeam leadershipWorkshop facilitation
Feb 2020 to Oct 2021

Manager

I analyzed and improved business processes for a large oil and gas company and supported a major state modernization program.

  • Worked with internal and external stakeholders to analyze, enhance, and develop business processes.
  • Built processes with the analyst lead and project owners that sped up high quality requirements and QA test plans.
  • Gathered business and process needs from client stakeholders and turned them into detailed technical requirements.
  • Served as the process expert for the analyst team on a $16M state modernization program.
  • Coached a consultant through her career as her advocate and point of contact.
  • Contributed to proposals and demos that won new work and new clients.
Critical thinkingJourney and process mappingProject managementStakeholder communicationTeam leadershipWorkshop facilitation
Jan 2019 to Feb 2020

Senior Consultant

I was the business systems analyst on a large state modernization program.

  • Gathered client feedback to write application, data, and reporting requirements using JIRA, Confluence, SSMS, SSRS, and Power BI.
  • Led the requirements review process so each agile cycle had timely, accurate requirements.
Project managementSQL and data reportingStakeholder communicationWorkshop facilitation
Mar 2014 to Jan 2019

Managing Analyst

I grew from IT desktop support to data analyst, managing analyst, and lead data analyst, and I automated the manual work around me.

  • Led a team of ten analysts supporting the data and reporting needs of investment clients and portfolio managers.
  • Used process automation and dynamic SQL to grow capacity without added staff or system upgrades, which increased profit.
  • Built management reports in SSRS and Tableau that showed portfolio performance and exposed process gaps.
  • Served as project manager for a system that processes and sends correspondence data to vendors while meeting compliance rules.
  • Moved to Denver and worked remotely as lead data analyst for an investment banking client.
Critical thinkingProcess automationProject managementSQL and data reportingTeam leadership
Management Information Systems

Bachelor of Business Administration

Let's talk.

If you have a problem worth solving or a role you think fits, I would love to hear about it.

Download my resume